Access and provide seamless digital experiences with the FM portal

Superior client experiences can be a growth engine for commercial property insurance brokers. But to meet expectations in today’s digital age, you need to partner with carriers that offer seamless, future-ready capabilities.

That’s why FM created the FM portal, our streamlined communications and claims management platform. Where relying on calls and emails can lead to delays, inconsistency, or claims misalignment, this intuitive self-service portal unifies and streamlines the end-to-end client experience. In doing so, it provides greater transparency, efficiency, security, and access to data-driven insights to help you build trust and deepen client relationships.

FM customers have been using this tool to accelerate claims processes and self-serve insights into their risk profiles for the past three years. Now, we’re excited to announce that the portal is available for FM Affiliated brokers and their clients.

How FM the portal transforms client experiences

The FM portal is a digital platform that aligns brokers, carriers, and insurance policyholders to streamline communication and data flows. Accessible 24–7, it combines the best aspects of our previous digital tools into one personalized, secure, and responsive access point.

Here’s how this industry-leading tool consolidates risk assessment, policy renewals, claims management, and communication with your FM partners:

• Faster claims processing. The FM portal unifies and streamlines loss management processes to expedite client compensation. It ensures efficiency, transparency, and great client service through self-service loss reporting, instant claim number generation, provision of bank details and claims evidence, and automated loss report generation.
• Enhanced risk visibility. The FM portal provides 24–7 access to digital risk reports, natural hazard insights, and advanced location visualization tools. This enables you to assess exposures (including for climate risks), prioritize remediation recommendations, track impairments, and collaborate seamlessly with us to deliver actionable risk mitigation strategies for clients.
• On demand data and document exchange. The FM portal ensures secure, seamless communications around policy renewals and coverage by enabling the in-platform uploading and exchange of critical documents, such as policies and certificates. Its visual format enhances collaboration, clarity, and alignment between brokers and FM client service teams.
• Intuitive security and governance. The FM portal streamlines access to your clients’ policy information and loss data with single sign-on capabilities, an intuitive interface for faster navigation, and simplified user management. Access levels and user permissions can be updated easily to ensure security and role-based functionality, and users can easily create and export reports for their own records.

Enable streamlined digital interactions today

In essence, the FM portal makes your experience smoother and more efficient. Think of it as a digital investment in our valued partnership and a convenient way to get all the information you need to help your clients—a win for all involved.

Of course, the portal is a complementary service. FM Affiliated continues to focus on providing a high quality of relationship and service. Some of your clients may not want to embrace new ways of working, and FM’s traditional communication channels will remain available for anyone who prefers them.

To get access to the FM portal for your team and clients, simply contact your dedicated client services team. We’ll get your brokerage set up in our systems so you can start benefiting from this faster, more secure, and more transparent way of doing business.