construction , cranes and bridge

Skilled teams and structured procedures

4.) Skilled teams and structured procedures

40%

of data center outages are due to human error.6

The foundation of resilience and business continuity

Design and technology alone can’t guarantee resilience. The human element is equally critical—from skilled operators to disciplined processes to a culture of safety and preparedness. 

 


Here’s what to consider:

  • Maintain and practice a Business Continuity Management (BCM) program that outlines contingency protocols for potential disruptions, along with comprehensive emergency response plans. Ensure these address fire, natural hazards, equipment breakdown, utility and/or support system service interruption.
  • Implement continuous monitoring of all critical utilities that support the data center, along with regular inspection, testing, and maintenance of site and equipment.
  • Establish operator upskilling and training programs to support change management and foster a culture of continuous improvement.
  • Define change management protocols to ensure seamless control over tenant installations and modifications, including procedure use and review, vital equipment processes, and potential operational disruptions.
  • Set the tone for all property loss prevention and control efforts with good housekeeping and prompt waste disposal.
6 Uptime Institute, “Annual outage analysis 2025”